Shipping & Returns
Getting Your Order To You
Easter Weekend Bank Holiday Posting:
Our last post before the Easter Bank Holiday Weekend will be on Wednesday 31st March, with our usual cut off time of 11:30am. Orders after this time will be posted on Wednesday 7th April due to the Good Friday and Easter Monday bank holidays.
13:00pm - 3rd February 2021:
We have made the difficult decision to temporarily suspend international orders. This is due to apparent issues in the handling of consignments and lengthy delivery delays as a result of Brexit and/or COVID-19.
We will leave this restriction in place until we are happy that these issues are resolved, and consignments will not be subject to such delays.
For delayed orders that have been placed and sent since 1st January 2021, please bear with our delivery partners while they resolve the issues in question. If you have any queries in relation to a delayed order that cannot be resolved by courier tracking, please get in touch and we will do our best to assist.
Thank you for your continued custom and patience at this difficult time.
We currently despatch on Monday, Wednesday and Friday only,
with our cut-off for same day despatch on one of these days being 11:30am.
We use Royal Mail for most standard deliveries and DPD / UPS for heavier parcels and courier services.
We aim to post all orders within 2 working days of receipt unless otherwise stated.
Orders placed over a weekend or during a national bank holiday will be posted on the next working day.
There may be times when we are closed for the purposes of posting.
This will be announced in the header of our website, and orders during these times will be posted as advised.
All supplements are despatched in tamper-proof packaging.
Orders are packaged in a padded envelope or suitable cardboard box.
Larger orders may require that someone is available to accept delivery.
We offer free delivery via Royal Mail 24 on all UK Mainland orders,
with the option to upgrade to a courier service for £5.95 per order.
Europe, Canada and USA: (Temporarily Suspended Until Further Notice)
Courier Delivery - £12.95
Rest of World: (Temporarily Suspended Until Further Notice)
Courier Delivery - £15.95
Returns & Exchanges
We will issue a full refund if the product is returned unopened and undamaged within 28 days of purchase.
If you are unhappy with the quality of the product please email us at email@example.com or call us
on 0151 526 5678 for further information.
If your package arrives damaged please photograph before opening the packaging and email the photographs to firstname.lastname@example.org.
Once you have opened the packaging if the foil bag has been damaged please photograph and email to email@example.com.
Although every care is taken to ensure your product arrives in a satisfactory manner we realise they can be damaged during transit, so if you wish to exchange please return the product (foil bag or bags) unopened to Vitacure Ltd., 11 Oakhill Road, Maghull, Merseyside, L31 0BH, UK and we will send you a brand new package out the same day.